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  • I've never planned a party before and I don't know where to start!
    You've come to the right place! Our performers have been working in the entertainment industry for 6 years! We have experience in event planning and are able to suggest stylists, cake decorators, balloon stylists and more! You can sit back and relax as we entertain the little ones through engaging games, storytelling, I've singing, dancing, magic and more!
  • Do the parents need to be present at the party?
    Yes! While all of our performers have valid working with children's checks the duty of care remains with the host of the party ☺️
  • How far in advance do I need to book?
    We find that booking at least a month in advance ensures that you can secure the date, time and character you'd like. Sometimes we are able to accomodate last-minute bookings but it is best to book in advance to avoid disappointment ☺️ Please note that Horse and Carriage parties will need more notice to ensure we have availability 🌸
  • What age groups do you entertain?
    We have done parties for many different age groups ranging from 0-12 year olds. As all of our performers are highly experienced we are able to adjust our games and activities to engage with different age groups ensuring everyone has a fun time ☺️
  • Where should we set up our party?
    We suggest leaving a large open space for entertainment packages. If the party is being hosted outdoors please ensure there is enough shade for the children and performers. Please note that if the temperature is above 35 degrees or below 15 degrees we will require the booking to be hosted indoors. For face painting packages we just require a small section to set up our table and chairs.
  • What is your cancellation Policy?
    We understand that life can be unexpected and injuries, illness and bad weather can happen and we will endeavour to make our services available for your desired date. As our services are in high demand it is important that we not only look after our performers who have set aside their time for your booking but also ensure that we can help other families celebrate should you decide to cancel/reschedule your booking. If the booking is rescheduled or cancelled (excluding extenuating circumstances) with less than 48 hours notice we will require a payment of 50% of the booking for the original date in addition to full invoice for the rescheduled date. If less than 24 hrs notice is given we will require the full invoice to be paid for the original date and the rescheduled date. Please note, all rescheduled bookings must take place within one (1) year of your original booking. We are very understanding that things happen and will try our best to accommodate you whilst also taking care of our performers.
  • What is the corporate cancellation and rescheduling policy?
    If you need to cancel or reschedule your event we will do our best to accommodate the changes. If the event is cancelled or rescheduled with less than 7 days notice then 50% of your balance will be charged. If the event is cancelled or rescheduled with less than 72 hours notice then 100% of the booking fee will still be charged. Rescheduling of an event is allowed one-time and must be within 1 year of the original date.
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Please note Enchanted Wings Entertainment does not have any affiliation with the Walt Disney Company. All our characters are inspired by classic fairytales.

E: enchantedwingsentertainment@gmail.com

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